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Oliver Co

<p>US orders ship from our US warehouse and UK orders ship within the UK, so they don&apos;t pass through customs.</p><p>If an order sent to another country appears to be stuck at the border, please contact your local courier or customs office to help resolve the issue. Occasionally parcels can take a little longer to pass through customs, but this is usually resolved quickly. If you need help, contact us at <a href="mailto:info@olivercompanylondon.com">info@olivercompanylondon.com</a>.</p>

If your item appears to be stuck at the border, please contact your local courier or customs office. Parcels can occasionally take a little longer to clear customs.

My tracking shows that my parcel is stuck at customs

Order Issues

Will the tariffs effect my order?

US Tariffs

I have received the wrong item.

My item says delivered but it's to the wrong place.

Can I cancel or change my order?

My tracking number isn't working

What happens if my product is faulty?

What do I do if my item is delayed?

Are your wallets RFID protected?

How do I clean the apple leather?

The edge of my wallet is starting to peel off

My wood leather doesn't have the same grain as the one pictured on your site

How do I care for the wood leather?

What's the difference between the Compact Wallet and Premium Compact Wallet?

Product

Do you do repairs?

How much do repairs cost?

How long is the warranty?

Warranty & Repairs

What is your return policy?

How long will it take for my return to be processed?

Who is responsible for return shipping costs?

How soon will I get my refund?

How do I start my return?

How do I get my shipping label?

Returns & Exchanges

Do you ship internationally?

How long will my items take to arrive?

How much does shipping cost?

How do I track my order?

Will I be charged VAT & duties?

Shipping

What is a pre-order?

When will my pre-order be shipped?

Can I cancel my pre-order?

Will I receive a refund if I cancel my pre-order?

Can I change or modify my pre-order?

When will my credit card be charged for my pre-order?

Can I apply discounts to pre-ordering?

How will I know when my pre-order has shipped?

What happens if the pre-order item is not available?

Pre-order

What should I do if I encounter additional import tax on my order?

What should I do if my returned item is delivered but I haven't received an update?

How can I track the status of my delivery and returns?

My tracking shows that my parcel is stuck at customsUpdated a day ago