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Oliver Co

All personalised items are embossed in our studio on a Friday and despatched the same day.

All personalised items are embossed in our studio on a Friday and despatched the same day.

When will my personalised item be dispatched?

Order Issues

I have received the wrong item.

My item says delivered but it's to the wrong place.

My tracking shows that my parcel is stuck at customs

Can I cancel or change my order?

My tracking number isn't working

What happens if my product is faulty?

What do I do if my item is delayed?

Are your wallets RFID protected?

How do I clean the apple leather?

The edge of my wallet is starting to peel off

My wood leather doesn't have the same grain as the one pictured on your site

How do I care for the wood leather?

What's the difference between the Compact Wallet and Premium Compact Wallet?

Product

Do you do repairs?

How much do repairs cost?

How long is the warranty?

Warranty & Repairs

What is your return policy?

How long will it take for my return to be processed?

Who is responsible for return shipping costs?

How soon will I get my refund?

How do I start my return?

How do I get my shipping label?

Returns & Exchanges

Do you ship internationally?

How long will my items take to arrive?

How much does shipping cost?

How do I track my order?

Will I be charged VAT & duties?

EU Customs Duties & Taxes

Shipping

What is a pre-order?

When will my pre-order be shipped?

Can I cancel my pre-order?

Will I receive a refund if I cancel my pre-order?

Can I change or modify my pre-order?

When will my credit card be charged for my pre-order?

Can I apply discounts to pre-ordering?

How will I know when my pre-order has shipped?

What happens if the pre-order item is not available?

Pre-order

When will my personalised item be dispatched?Updated a year ago