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Oliver Co

United States: return shipping is free. When your return is approved, we email you a prepaid US return label. Start a return in our <a href="https://aftercare.getpimento.com/oliver-co--london--us-" target="_blank" rel="noopener noreferrer">US returns centre</a>.United Kingdom: return shipping is free, and nothing is deducted from your refund. Start a return in our <a href="https://aftercare.getpimento.com/oliver-co-london" target="_blank" rel="noopener noreferrer">UK returns centre</a>.Other countries: unfortunately, as a small business, we&apos;re unable to cover return postage. Please send the item back using a signed and tracked service of your choice and send us the tracking details.

UK and US returns are free within 60 days of delivery. US returns include a prepaid return label.

Who is responsible for return shipping costs?

Returns & Exchanges

Will the tariffs effect my order?

US Tariffs

I have received the wrong item.

My item says delivered but it's to the wrong place.

My tracking shows that my parcel is stuck at customs

Can I cancel or change my order?

My tracking number isn't working

What happens if my product is faulty?

What do I do if my item is delayed?

Order Issues

Are your wallets RFID protected?

How do I clean the apple leather?

The edge of my wallet is starting to peel off

My wood leather doesn't have the same grain as the one pictured on your site

How do I care for the wood leather?

What's the difference between the Compact Wallet and Premium Compact Wallet?

Product

Do you do repairs?

How much do repairs cost?

How long is the warranty?

Warranty & Repairs

What is your return policy?

How long will it take for my return to be processed?

How soon will I get my refund?

How do I start my return?

How do I get my shipping label?

Do you ship internationally?

How long will my items take to arrive?

How much does shipping cost?

How do I track my order?

Will I be charged VAT & duties?

Shipping

What is a pre-order?

When will my pre-order be shipped?

Can I cancel my pre-order?

Will I receive a refund if I cancel my pre-order?

Can I change or modify my pre-order?

When will my credit card be charged for my pre-order?

Can I apply discounts to pre-ordering?

How will I know when my pre-order has shipped?

What happens if the pre-order item is not available?

Pre-order

What should I do if I encounter additional import tax on my order?

What should I do if my returned item is delivered but I haven't received an update?

How can I track the status of my delivery and returns?

Who is responsible for return shipping costs?Updated 2 days ago